A New Year's to remember!
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We have just returned home from another trip to the Fairmont Mayakoba. This is our third time visiting this property and we can honestly say that it won't be our last. Yes, the property is spectacular with it's gorgeous surroundings and restful ambiance. The accommodations are comfortable and tastefully appointed, the food is good and the selection is great. However, the real reason we love coming here is the service. The employees at the Fairmont Mayakoba truly understand what it means to to provide great service and to our family, that is worth everything.
We would especially like to thank two individuals. Jose (our pool server) and Ricardo Bahena ( our butler). These two gentlemen helped our one week vacation feel like two. They truly went above and beyond to respond to our needs and requests (and always with a smile). No matter what we asked they always responded with the same positive energy "it is my pleasure!". On one afternoon, our 7 year old son asked if he could have a "cocktail". He specifically wanted a virgin margarita. Jose came back a few minutes later with a "pineapple head" full of the special drink. Our son's eyes were as big as saucers and his smile as bright as the sun. He has talked about this margarita everyday since! These things may seem like small gestures, but they are the things that make lasting memories, and to us, they are priceless.
Ricardo also did similar gestures. Our every need was taken care of without a hitch. Restaurant reservations, transportation needs, etc. On the last day, he presented our son with a beautiful Mexican gift. Again, not necessary, but yet very appreciated.
Thank you to everyone at the Fairmont Mayakoba. Our vacation was what a vacation should be. Relaxed, stress free and a great deal of fun.
We are looking forward to next year already.
M and J